Call Us Video Bank

Video Call lets you receive full banking services, without the need of visiting a branch.

Video banking can be performed both through the mobile applications for iPhone and Android and online at the address, as well as at the VTB Bank branches enabled with video conferencing. 

When using VTB Video Bank, you should log in with your username and password; whereas video calls can be made without prior registration on the website. For making а call to the Video Bank without previous registration, visit the website and sign in as a „Call“.

Video Bank service is available from Monday to Friday 10:00-18:00 and on Saturday 10:00-14:00

  • Get consulted on any banking issue;
  • Make transfers in either direction;
  • Fill out a credit application form;
  • Order, renew, block and unblock a card;
  • Change a priority currency of a card;
  • Restore Internet/Mobile Bank username and password;
  • Perform many other banking transactions and operations





Transaction Fees

Account Maintenance Fees applicable

By applying the modern technologies, VTB Bank permanently cares about security of its clients, but, in order to guarantee the secure cooperation, clients shall also observe the security measures.

Take into account that video bank service has an access to:

  • The external memory of the device;
  • Camera and microphone;
  • SMS system;
  • Uses ‘Sleep/wake’ function, in order to accomplish the running operation.


  • Before logging in into the video bank, make sure that you are on the following web-page
  • Do not share your username, password and telephone code with the others. Do not store such information in computer, internet or mobile phone in files that are not password-protected;
  • Do not send confidential information by e-mail. The bank will never request from you sending such full information by e-mail.

Working hours: Mon-Fri 10 am - 6 pm, Sat 10 am - 2 pm

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