Call Us Video Bank

Video Call with operator

  • Get consulted with just a single click
  • Order a card
  • Change a priority of currency for a card
  • Restore Internet/ Mobile Bank username and password
  • Block or unblock your card
  • Change daily cash withdrawal limits
  • Prematurely redeem a loan
  • Open or close current account for an individual
  • Get a statement
  • Transfer funds
  • Receive deposit and loan-related services
  • and many more





Transaction Fees

Account Maintenance Fees applicable

By applying the modern technologies, VTB Bank permanently cares about security of its clients, but, in order to guarantee the secure cooperation, clients shall also observe the security measures.

Take into account that video bank service has an access to:

  • The external memory of the device;
  • Camera and microphone;
  • SMS system;
  • Uses ‘Sleep/wake’ function, in order to accomplish the running operation.


  • Before logging in into the video bank, make sure that you are on the following web-page:
  • Do not share your username, password and telephone code with the others. Do not store such information in computer, internet or mobile phone in files that are not password-protected;
  • Do not send confidential information by e-mail. The bank will never request from you sending such full information by e-mail.

To use a VTB Video Bank:

  • Download an app from Apple Store or Google Play Store. Use your Internet/Mobile Bank username and password and call the operator as soon as you are authorized. 
  • Go to, use your Internet/ Mobile Bank username and password and call the operator as soon as you are authorized.
  • Visit VTB Bank (Georgia) branch with designated Video Bank space. 

Working hours: Mon-Fri, 10 am - 6 pm

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